Forrester TEI: a Fortune 500 insurer
a commissioned Total Economic Impact study of the platform at a global insurance provider with about 10,000 agents.
KPISOFT, now entomo, commissioned Forrester Consulting, part of Forrester (a global research and advisory firm), to examine the return on investment enterprises may realise by deploying the platform. Forrester interviewed a Fortune 500 global insurance provider with about 10,000 agents and around a year of experience using it.
Before the investment, the company used a reporting portal that took individual account managers a long time to access, so the performance data was always stale and could not be relied on for action.
Forrester found benefits of $1,940,105 against costs of $546,339 over three years: a net present value of $1,393,766, a return on investment of 255%, and payback in under six months.
what the study found
- incremental profit from agent productivity improvements, 70% of total benefits
- report generation and usage savings of $590,100
- a net present value of $1,393,766 over three years
- a return on investment of 255%, with payback in under six months
what’s inside
- executive summary and key findings
- the TEI framework and methodology
- the customer journey and key challenges
- analysis of benefits
- analysis of costs
- financial summary
published under entomo’s former name, KPISOFT. the study is Forrester’s; entomo commissioned it.