Forrester TEI: a Middle East government entity
a commissioned Total Economic Impact study of the platform across a government organisation and its entities.
KPISOFT, now entomo, commissioned Forrester Consulting, part of Forrester (a global research and advisory firm), to examine the return on investment enterprises may realise by deploying the platform. Forrester interviewed a government user rolling the platform out across multiple entities.
Before the rollout, performance management differed from entity to entity. A legacy enterprise resource planning tool was in place, but limited functionality and a poor experience kept adoption low.
Forrester found total benefits of $26,751,994 over three years, a net present value of $13,556,566, a return on investment of 103%, and payback in under three months.
what the study found
- performance management productivity gains for managers of $2,819,251, a 90% improvement in appraisal review
- performance management productivity gains for employees of $12,530,006, a 75% improvement
- cost savings of $11,296,058 from retiring the legacy solution
- a return on investment of 103%, with payback in under three months
what’s inside
- executive summary and key findings
- the TEI framework and methodology
- the customer journey and key challenges
- analysis of benefits
- analysis of costs
- financial summary
published under entomo’s former name, KPISOFT. the study is Forrester’s; entomo commissioned it.